Frequently asked questions
Orders & Shipping
How long does shipping take?
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary depending on your location and typically range between 5–12 business days.
Will I receive tracking information?
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with your tracking number.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide.
Can I change or cancel my order?
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, we’re unable to modify it.
Returns & Satisfaction
What if I’m not satisfied with my order?
What if I’m not satisfied with my order?
Your satisfaction matters to us. If you experience any issue with your product, please contact our support team and we’ll work with you to find a solution.
Are your products refundable?
Are your products refundable?
Due to hygiene reasons, certain skincare items may not be eligible for return once opened. Please review our return policy for full details.
Product Questions
Are your products safe for sensitive skin?
Are your products safe for sensitive skin?
Our products are formulated to be gentle. However, we always recommend performing a patch test before full application.
When will I see results?
When will I see results?
Many customers notice visible improvements after the first use, especially with depuffing and hydration. Continued use delivers more noticeable long-term results.
How often should I use the products?
How often should I use the products?
Most tools and treatments can be used daily or several times per week. Always follow the usage instructions provided for each product.
Can I combine multiple products together?
Can I combine multiple products together?
Yes. In fact, combining products (like eye patches with the Glass Skin Device or Gua Sha) can enhance overall results.
Tools & Devices
Do I need to use a serum or oil with the Gua Sha?
Do I need to use a serum or oil with the Gua Sha?
Yes. Always apply a serum or facial oil before use to allow smooth glide and prevent pulling the skin.
Is the Glass Skin Device safe for daily use?
Is the Glass Skin Device safe for daily use?
Yes. It is designed for gentle, non-invasive use and can be incorporated into your regular skincare routine.
Payments & Security
Is checkout secure?
Is checkout secure?
Yes. We use encrypted and secure payment processing to protect your information.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards and secure online payment methods.